Terms & Conditions

These Terms & Conditions govern your use of this website and the services supplied by A-Squared (A2) Ltd, trading as A-Squared Alarms.

By using our website, requesting a quotation, instructing us to carry out work, or otherwise engaging our services, you agree to these terms unless we expressly agree separate written terms with you.

If you do not agree with these terms, you should not use the website or instruct us to provide services.

Our business details are:

We provide site surveys, recommendations, supply, installation, configuration, commissioning, maintenance, and related support for selected safety and security systems.

Quotations, proposals, and recommendations are based on the information available to us at the time. If site conditions, access requirements, technical constraints, third-party hardware availability, or customer requirements change, the scope and price may also need to change.

Any drawings, coverage suggestions, battery expectations, or performance estimates are provided on a reasonable basis but remain subject to real-world site conditions, interference, and manufacturer limitations.

You agree to:

• provide accurate information about the site, project, and relevant risks;
• provide safe and reasonable access for survey, installation, testing, maintenance, and collection where required;
• ensure your staff, contractors, residents, pupils, or visitors are appropriately informed before planned testing or activation activities;
• follow training, operational guidance, and any handover instructions we provide;
• avoid unauthorised changes, tampering, relocation, or interference with installed equipment.

Where customer-side actions or omissions affect performance, access, safety, compliance, or timescales, we may pause works, revise the scope, or apply additional charges where reasonable.

Different products and services have different technical limits. The following points are especially important:

Ongoing maintenance, monitoring, support visits, and service packages may be offered under separate written terms, a proposal, or a maintenance agreement.

If a maintenance visit cannot proceed because access is refused, the site is unsafe, or the relevant contact is unavailable, we may need to reschedule and charge a reasonable aborted visit or call-out fee where that has been agreed.

Manufacturer warranties remain subject to the relevant manufacturer's own terms. Our role as installer or integrator does not extend those manufacturer warranties beyond what is expressly provided.

Prices are stated in pounds sterling unless stated otherwise. Payment terms, deposits, stage payments, rental charges, and due dates will normally be set out in the quotation, proposal, or invoice.

Late payment may result in suspension of works, delayed support, interest, recovery costs where law permits, or cancellation of future attendance until the account is brought up to date.

If you cancel or postpone agreed works after equipment, labour, or access planning has been committed, we may charge for reasonable costs already incurred.

If you are contracting as a consumer rather than a business, any statutory cancellation rights available to you under applicable consumer law will continue to apply.

We will carry out our services with reasonable skill and care. However, to the fullest extent permitted by law, we are not liable for:

• indirect, incidental, special, or consequential loss;
• loss caused by third-party interference, signal issues, power issues, environmental conditions, or customer misuse;
• loss caused by unauthorised changes, lack of maintenance, or failure to follow guidance provided at handover;
• loss caused by events outside our reasonable control.

Where the law allows us to limit liability, our aggregate liability in relation to a specific service claim will not exceed the amount paid to us for the affected service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

You may use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with site operation, or use content in a misleading way.

Unless otherwise stated, all text, branding, graphics, layouts, and original website content are owned by or licensed to A-Squared Alarms and may not be copied, republished, or commercially exploited without permission.

Product names, logos, and third-party brand references remain the property of their respective owners.

We handle personal data in line with our Privacy Policy.

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, strikes, supplier disruption, site shutdowns, utility failure, government action, or similar force majeure events.

We may update these terms from time to time by publishing a revised version on this website. The latest published version will apply from its effective date unless we agree otherwise in writing.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless mandatory law requires otherwise.